Responsible Gambling Support – Greenluck Casino

At Greenluck we take safer gambling seriously. We want play to be enjoyable and within each player’s control, so we provide practical tools and clear information to help you manage your time and spending. If you ever feel gambling is becoming a problem, please use the tools below or contact our support team for help.

Player protection principles

We aim to protect vulnerable players and promote responsible behaviour. We assess risk where appropriate, act on reports of problem gambling, and reserve the right to intervene when a player’s activity suggests harm. Our focus is on prevention, early support and a proportionate response.

Activity-control tools

Players can control their account activity via the responsible gambling section. Available options include setting deposit limits, loss and wager limits, session reminders and temporary time-outs. These tools are effective immediately and can be changed or removed with the protections explained in your account settings.

Deposit limits

You can set daily, weekly and monthly deposit limits to help control spending. Limits apply across deposits and payment methods and take effect as soon as they are confirmed in your account. If you need a stronger measure, contact support to request a longer cooling-off period.

Loss limits

Loss limits allow you to cap total losses over a chosen period. This provides an additional safeguard distinct from deposit limits. Loss limits can be adjusted in your account, but increasing a limit may require a waiting period for your protection.

Time limits and breaks

Use session reminders to limit time spent playing and take regular breaks. Temporary time-outs let you lock your account for a short period, while longer account breaks can be arranged if you need extended time away from gambling.

Self-exclusion

Self-exclusion is available for players who need to stop gambling for an extended period. When you self-exclude, access to the account is blocked and marketing communications are stopped. Our team will explain the duration options and what to expect during and after the exclusion period.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, increasing stakes, borrowing money to gamble, sleep or work disruption, and hiding gambling activity. If you or someone you know shows these signs, consider using limits, a time-out or self-exclusion and seek external support.

Tips for staying in control

Set a clear budget before you play, use deposit and loss limits, schedule play time, avoid gambling when upset or stressed, and never gamble with money set aside for bills. Talk to someone you trust if gambling is affecting your life.

Professional help and support organisations

If you need specialist help, please contact professional services. For players in the UK, organisations such as GamCare offer confidential advice, helplines and counselling. International players should consult local support bodies. Our support team can point you to appropriate resources and assist with self-exclusion or limit changes.