Privacy & Data Protection

This Privacy Policy explains how Greenluck collects, uses and protects personal information when you use our online casino and sportsbook services in the United Kingdom. We value your privacy and set out below the types of data we collect, how we use it, the security measures we apply and the rights you have over your information.

Types of data we collect

We collect a range of information to provide and improve our services. This includes personal data you give us when registering and verifying your account, technical data from your device and transactional records of your activity on the site.

Personal data

Personal data includes name, date of birth, contact details, address, identity documents provided for verification, and payment details needed to process deposits and withdrawals. We also hold account credentials and responsible-gambling settings.

Technical data

Technical data covers IP address, device and browser information, operating system, language preferences and log data that helps us maintain and secure the service. This information is collected automatically when you access our site.

Transactional and activity data

Transactional data includes deposits, withdrawals, betting and gaming history, bonus use, and referral information. We also record user activity such as game selections, session times and support interactions to improve service delivery and to meet regulatory obligations.

How we use your information

We use your data to operate your account, process payments, verify identity and prevent fraud, provide customer support, and comply with legal and regulatory requirements. We also use aggregated or anonymised data for analysis, product development and security monitoring.

Data protection practices

We protect information using appropriate technical and organisational measures. This includes encryption of data in transit, secure storage, access controls and regular security reviews. Access to personal data is restricted to authorised staff and third-party providers that perform services for us.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable core site functionality, analyse site usage and support targeted marketing where you have consented. You can manage cookie settings in your browser or via our cookie controls. Cookies are retained for a limited period depending on their purpose.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention partners, analytics providers and regulatory or law enforcement authorities where required. We only share the information necessary for the third party to perform their service and require them to keep data secure.

User rights

You have rights to access your personal data, request correction of inaccuracies, object to certain processing, and ask for deletion where applicable. Requests will be handled in line with applicable law and subject to necessary checks to confirm identity.

Access, correction and deletion

To access, correct or delete your information, contact our support team. We will respond and take action as appropriate while taking steps to protect account security and comply with legal obligations.

Privacy policy updates

We may update this policy from time to time. We will publish any changes on our site and, where appropriate, notify you by email or account message. If you have questions about this policy, contact [email protected].